Refund Policy

Umamy offers one subscription, billed upfront over one of three periods: weekly, monthly, or annually. All prices are charged in US dollars (USD). All plans begin immediately upon purchase. There is no free trial period.

We offer a full refund within 14 calendar days of your initial purchase, provided that both conditions are met:

1. You have not generated a meal plan within the App. 2. You have not opened the App more than 3 times since your purchase.

If either condition is not met, the purchase is considered utilised and the guarantee does not apply. This guarantee applies to your first purchase only — renewals and plan upgrades are not eligible.

No refunds will be issued after 14 calendar days from the date of purchase, regardless of the subscription plan or remaining unused period. If you cancel after the 14-day window, access continues until the end of the billing period and no refund is issued for the unused portion.

If Umamy experiences a technical failure rendering the Service completely inaccessible, you may be eligible for a full or partial refund regardless of the 14-day window.

To be eligible: submit a request to support@umamy.app within 14 days of the issue; describe the problem (date, device type, unavailable functionality); allow us reasonable time to investigate.

If the issue is confirmed, a full or proportional refund will be issued within 10 business days. Refunds are not issued for issues caused by the user device, internet connection, or third-party services outside our control.

Submit all refund requests by email to: support@umamy.app

Include: the email address on your Umamy account; date of purchase; subscription plan purchased; reason for refund; and for technical issues, a description of the problem and date it occurred.

We will respond within 5 business days. Approved refunds are issued through Creem and may take 5-10 business days to appear on your payment method.

Please contact us at support@umamy.app before initiating a chargeback. If a chargeback is filed without prior contact, we reserve the right to suspend or terminate the associated account pending resolution.

All payments are processed by Creem (creem.io), which acts as the merchant of record for Umamy subscriptions. Creem is the seller of record for the transaction: it handles secure card processing, stores the payment details needed for recurring charges, issues your receipt, and collects and remits any applicable sales tax or VAT. We do not see or store your card data.

Because Creem is the merchant of record, the charge on your bank or card statement is shown by Creem rather than by Umamy. If you do not recognise a charge, please email us before disputing it — we can identify the subscription and resolve it faster than a chargeback can.

Refunds we approve are executed by Creem back to the original payment method. Your purchase is also subject to Creem's own terms and privacy policy, available at creem.io.

We reserve the right to modify this Refund Policy at any time. Changes will be published within the App. The version in effect at the time of your purchase applies to that transaction.

Umamy · support@umamy.app · Last updated: May 12, 2025